AFS Intercultural Link Newsletter – volume 3, issue 4

The newest edition of the Intercultural Link Newsletter has just been launched. Feel free to leave a comment after you read it. Enjoy!

AFS Intercultural Programs is pleased to announce the October/ November/ December 2012 issue of AFS Intercultural Link Newsletter volume 3, issue 4 – Global Edition, which can be shared with everyone interested in learning more about intercultural education.

The AFS Intercultural Link Newsletter is the quarterly newsletter on intercultural learning in the AFS Network. The newsletter features content shared by the Intercultural Learning Work Group as well as other AFS Partners and guest writers, including information on trends in intercultural education, interviews with experts in the field and overviews of upcoming and previous conferences.

An AFS Interview with David Kolb

Dr. David Kolb

Many of you may already know David Kolb‘s work with experiential learning styles. They were originally published in 1984 and put David Kolb on the map as an important educational and cognitive theorist. This year, David Kolb and his team developed a new and improved version of the learning styles, Kolb 4.0, expanding from 4 to 9 ways that people learn, as well as exploring how to expand your capability to learn outside  your preferred style. Anna Collier of AFS International had the chance to sit down with Mr. Kolb and talk about his approach to learning. Look for the following interview in Volume 3, Issue 4 of the Intercultural Link Newsletter, to be published very soon!

How did you get involved in the intercultural field?

It was when I first became a professor at MIT’s Sloan School of Management, right after completing my Ph. D. in social psychology from Harvard. I was teaching organizational psychology by lecturing to graduate students on the psychological topics I found fascinating but they were getting bored. So, as they say, necessity is the mother of invention. At the same time, I was also working for the Peace Corps (an international volunteer organization based in the United States) back when they first started, running a self-assessment workshop for volunteers. Back then, the Peace Corps used psychologists to study volunteers, to see if they were fit to go overseas. The self-assessment we proposed was based on experiential learning. We ran training programs for volunteers that gave them experiences such as teaching and working in inner city neighborhoods. The volunteers were helped to reflect about how they handled these experiences, and then decide if they felt they would be successful with work like this in their prospective host country. The program had a positive result and we were successful in reducing the number of volunteers who returned early because they couldn’t handle the experience. It was then that I decided to apply the experiential learning cycle in my lecture courses. I developed exercises based on the group dynamics theory of Kirk Lewin and my work in the Peace Corps, and then applied them to my classes.

Since the original study groups were primarily U.S. Americans, have you applied your model and/or found it relevant in other cultures?

Yes, in subsequent years I used it in a number of different countries. If you go to our website, www.learningfromexperience.com, there is a section called the Research Library that has a bibliography of research papers. There are over 3000 articles published by researchers from all over the world. Many of the papers are on intercultural topics that would be of interest to many of your readers.

Which aspect of intercultural learning or communication has your work primarily focused on?

In my work with experiential learning, I noticed that people seemed to prefer and be most comfortable with different stages of the learning cycle. I coined the term “learning style” to describe these differences and developed the Learning Style Inventory, which has become a very popular tool for individuals to understand how they learn best. From my point of view, however, the most important idea is the learning cycle and the idea that it’s a process–That you become more effective at learning by managing your own learning process. This is the most powerful idea.

What do you wish more people would understand about intercultural learning?

For me, it is the idea of experiencing. I guess the big idea about experiential learning is that you have to experience to learn. Many times people don’t learn because they don’t allow themselves to experience. They have distractions and preoccupations and expectations that cause them to be trapped in their head telling themselves their own narrative. In addition they can actually create a social world that preserves their narrative. Expatriate managers, for example, often withdraw into a group of their countrymen that limits experiencing and learning about the host culture. Experiencing is a key part of the cycle of learning that has been overlooked. Some theorists have left out Experience altogether, while others confuse it with Action.

It is also important to realize the central role educators can take to help people go through the stages of the learning cycle. When transitioning from Experience to Reflection, an educator plays the role of Facilitator, for example. In the move from the Concrete realm to Reflexive, one needs to be facilitated. You need to draw people out, understand them and develop a relationship so that they feel comfortable saying and revealing their innermost thoughts and feelings. Abstraction requires a teaching and expert role, so that you can guide learners forward. The Action phase requires standards-setting and evaluating from the educator, so that you can say ‘you need to know this, and this, and this…’ The transition from Action to back to Experience needs coaching. These four educator roles are all necessary to take people through the learning cycle.

What inspired the updating to the Learning Style Inventory 4.0 this year?

It stemmed from feedback from users. Four styles didn’t adequately describe people’s styles. Some scored in the middle, so some styles were in between. It’s a result from years of experience with the instrument; we’ve given it a sharper resolution. In addition we have added a measure of learning flexibility to emphasize that learning styles are not fixed traits but dynamic states of learning that we all go through. We also changed the wording to be more understandable and user-friendly.

What would you suggest for people new to the ICL field to read as they get started?

A great article would be Using Experiential Learning Theory to Promote Student Learning and Development in Programs of Education Abroad, which I co-authored with Angela M. Passarelli. It was published in a brand new book that came out in June 2012 by Michael Vande Berg, along with Michael Paige and Kris Hemming Lou: Student Learning Abroad: What Our Students Are Learning, What They’re Not, and What We Can Do About It. Another interesting focus is “Deliberate Experiential Learning” that involves mindful management of one’s learning identity, learning relationships and deliberate practice.  There is a paper on this on our website www.learningfromexperience.com, as well as papers on mindfulness and experiential learning. You can deliberately choose to learn, and educators can help by making you aware of that.

What are the hot topics in ICL these days? And who do you consider to be producing the more intriguing thoughts that in turn advance your own contributions?

Great new theories have been produced by James Zull in his books The Art of Changing the Brain (2002) and From Brain to Mind (2011). He says concrete experiences come from sensory receptors in the brain, to the pre-temporal lobe, to the frontal lobe, then into the action region of the brain as the learning cycle progresses. The Student Learning Abroad book that I mentioned also has a lot of great articles in it that I would recommend.

Deep Culture Learning | Webinar with Young SIETAR

Young Sietar is an international organization of young professionals in the field of Intercultural Learning that regularly provides its members webinars on numerous intercultural topics. One of these, an online webinar on “Deep Culture Learning: The Cognitive Unconscious and the International Brain” will take place on September 15, 2012 at 12:00 – 1:00 pm BST (British Summer Time). To check availability and to register for this webinar, click here.

This webinar addresses the fundamentals of neurology, cognition, and perception and by presenting the concept of “Deep Culture Learning” Joseph Shaules, author of the book Deep Culture: The Hidden Challenges of Global Living, invites participants to discover ways to get in touch deeply with a new culture - beyond the tip of the iceberg. Shaules argues that if we learn a culture, we will more deeply impact our brain’s unconscious “Auto-Pilot”, also known as our “Cognitive Unconscious”.

Joseph Shaules is an intercultural educator who has worked and lived in Japan, Mexico, and Europe for more than 20 years. He is now an associate professor at the Rikkyo University Graduate School of Intercultural Communication, Tokyo. He is the author of many books, including “Beneath the Surface: A Beginner’s Guide to the Deep Culture Experience” (Intercultural Press); “Identity” (Oxford University Press), and “Deep Culture: The Hidden Challenges of Global Living” (Multilingual Matters). Shaules works, thinks, and writes in English, Japanese, French and Spanish.

As an educational organization, AFS offers young people the opportunity to spend time abroad and to engage in intercultural learning. With support from volunteers and staff who have knowledge of intercultural concepts and skillful ways of applying that knowledge, the experience of each participant is shaped. Shaules’ webinar can be an opportunity to get deeply involved with intercultural learning, and to reflect on its importance for the contemporary world.

To learn more about Young Sietar, sign up for the 13th Annual Congress 2012, taking place from 6-9 September 2012 in Belfast, Northern Ireland!

AFS Intercultural Link Newsletter – volume 3, issue 3

The newest edition of the Intercultural Link Newsletter has just been launched. Feel free to leave a comment after you read it. Enjoy!

 

AFS Intercultural Programs is pleased to announce the July/August/September 2012 issue of AFS Intercultural Link Newsletter volume 3, issue 3 – Global Edition, which can be shared with everyone interested in learning more about intercultural education.

The AFS Intercultural Link Newsletter is the quarterly newsletter on intercultural learning in the AFS Network. The newsletter features content shared by the Intercultural Learning Work Group as well as other AFS Partners and guest writers, including information on trends in intercultural education, interviews with experts in the field and overviews of upcoming and previous conferences.

AFS Intercultural Link Newsletter Volume 3, Issue 3 – Preview!

The next issue of the Intercultural Link Newsletter (volume 3, issue 3) will be released very soon and we wanted to give you a sneak peak at some of the articles in this issue. We hope you enjoy the article below!

Concepts & Theories
CREATIVE CONFLICT MANAGEMENT

This is an adaptation of Dr. Marianella Sclavi’s article “Why humour matters in Active Listening?(2005). Marianella Sclavi is an Italian sociologist and professor of Ethnography and Art of Listening at the Politecnico University in Milan. She received a bachelor’s degree in Intercultural Communication from Johns Hopkins University, USA, and a master’s degree in Sociology from Trent University, Italy. She has published eight books related to her specialization in conflict management and active listening, and has also been involved in urban renewal projects for low-income neighborhoods across Europe.

Before talking about what Creative Conflict Management means, a few points must be made clear. First, Creative Conflict Management is an important part of successful intercultural communication; second, an intercultural approach is necessary when confronting any difficult conflict; and third, even in a situation where the conflict is not obviously intercultural, if you perceive it as intercultural, the conflict can be approached as one. More and more often we find intracultural conflicts that are more intercultural than a lot of intercultural conflicts. Think of a conflict with a mother-in-law, which, not by chance, so often becomes the focus of jokes and cartoons, and you are already in the presence of a typical intra/intercultural conflict. That is: a conflict that, only if approached with an intercultural eye, can be transformed, perhaps, in a way that both parties may judge positively.

Active Listening is the very foundation for Creative Conflict Management. To explain this, the parable of the wise judge is useful: two citizens bring their case before a judge who listens to the first man with all his attention before responding: “You are right.” Then, the judge listens to the second man with the same amount of attention and says: “You are right.” Someone from the crowd is confused: “Your honor, how can they both be right?” The judge pauses for a minute before responding, “And you too are right.”

Gregory Bateson’s theory helps us to understand this parable. His ideas are about “frames,” or contexts. There are many things we consider when we make a decision. These things can be within the same frame (or context), or they can change their context completely. When the context is changed completely, we have to work harder to understand the situation. More specifically, we have to examine ourselves. If we examine ourselves, we are able to be aware of the existence of these frames, or contexts.

Remember that what we see depends on our point of view. It is necessary to accept the possibility of two viewpoints existing for the same situation that are both correct. If a student wants his teacher to change the deadline for an essay, and the teacher will not, one person might view the teacher as inflexible. However, another person might view the student as trying to break the rules and see this action as unacceptable.

People around the world have a tendency to think their context is the best and because of this they can sometimes develop a “context blindness,” which means they deny or ignore the context. This phenomenon is more common in Western cultures than Eastern cultures due to Westerners’ emphasis on there being one single truth and striving for objective perspectives. However, these practices limit one’s communication and conflict resolution skills when it is the perspective of context itself that is the problem. In this case, Westerners could have more difficulty managing a conflict because the basis of the conflict is outside their perception.

To be an Active Listener, you must always be thinking that the other person is right and that it is you who is not able to understand them. This causes you to 1) respect the other person and 2) assume they are intelligent. It is important to keep in mind that one thing can have two completely opposite meanings when in different cultural contexts. You must keep in mind that misunderstandings, frustration, and especially awkwardness and vulnerability are natural feelings to experience during intercultural communication and Creative Conflict Management.

Sigmund Freud describes a set of steps experienced by Active Listeners: Phase 1: Bewilderment (and annoyance) at something that at first appears to make no sense. Phase 2: First Illumination, suddenly we understand the hidden meaning. Phase 3: Second Illumination, when we realize that something has been able to fool us, or was beyond our immediate understanding. This third phase is where humour is important. As an Active Listener, you will realize your mistake, which allows you to laugh at yourself and your confusion. At this moment, your self-awareness is an essential part of Active Listening and Creative Conflict Management.  These three things (Self-awareness, Active Listening, and Creative Conflict Management) are essential qualities for good intercultural communication and they are interconnected and related to one another.

When Active Listeners think about a situation, they are keeping the entire context in mind. They try to think of how things are related and interdependent, and they are always examining themselves and trying to be self-aware. With these strategies, they are able to communicate well in environments with many contexts, or “frames.”

From all this information, we can understand that the most effective way to communicate is to be conscious of the context you are in, be self-aware, and be an Active Listener. These three qualities are the ingredients for effective intercultural communication.

Recommendations for Building Interculturally Competent Leaders

In a recent issue of IIE Networker, a publication by the Institute of International EducationDarla Deardorff, Executive Director of the Association of International Education Administrators and editor of The SAGE Handbook of Intercultural Competence (2010) offers advice on how to make our lives and those of others as successful and enriching as possible in an article on Building Intercultural Competence:

To build interculturally competent leaders, she says, we need to be mindful of the following:

1. Our intercultural attitudes: how open am I truly towards those from different cultural, socioeconomic, and religious backgrounds? Do I make quick assumptions about a person? Do I prejudge or do I try to explore all facets of the situation?

2. Our intercultural knowledge and awareness: am I aware of my own cultural conditioning? Can I describe the cultural values that impact my behavior and judgment, and how I communicate? Am I aware of the different worldviews of those I work or live with, and of how they are different from my own perspective?

3. Our intercultural skills: do I actively observe the subtle nuances of my and other’s interactions?  Do I reflect on how I interact with those I work or live with? Do I seek to understand the reasons for the incidents I experience, and what I can learn from them?

4. The outcomes of the intercultural communication for ourselves: do I adapt how I interact and communicate? How flexible am I in responding to the needs of those I live or work with?

5. The outcomes of our intercultural communication for others: how appropriate is my behavior and communication style in the eyes of the other? Do I meet the goals of the communication in an appropriate and effective way?

As leaders and facilitators of intercultural learning in AFS we need not only ask others to understand the complexity of intercultural competence, to design workshops and courses to go beyond knowledge transmission and towards intercultural understanding and application, but we must also encourage each other to provide feedback and reflect on our intercultural journeys with others from diverse backgrounds.

To do this successfully, we must recognize the relevance of intercultural understanding. Deardorff warns that if we ourselves don’t see the relevance, we may lose our way. She reminds us that over the course of five decades research that provides definitions and rameworks can offer a starting place for an organization such as AFS to define what Intercultural Learning (ICL) means for us.

With Intercultural Learning and increased intercultural competence, leaders can grow beyond the operational and results-oriented approach to a process-oriented one that recognizes the importance of critical reflection and analysis in lifelong learning. Find the original article here.

Fons Trompenaars on Dilemma Reconciliation – free video

In February this year, Fons Trompenaars held a keynote speech at the Social Conference 2012 about social media and its connection to dilemma reconciliation. Watch it here.

In his speech, Trompenaars explains dilemmas and how they may be reconciled. His speech aims to help understand cultural differences in dealing with a number of dilemmas. What would you do if you were confronted with the following situation? You witnessed your boss or teacher make a mistake – would you tell him or her? Under which circumstances? Are you honest or polite? Is hierarchy more important to you or the quality of your work/studies? Could you have it both ways? And there are many more dilemmas! Trompenaars introduces some of them in his speech.

Some cultures propose specific solutions to these problems, and these solutions are closely connected to their value preferences. In one group or society, honesty might be more important than politeness, and in another, the reverse may be true.

The same goes with respect for hierarchy. How do we deal with situations where someone who expects a high level of politeness and hierarchy meets someone with the opposite expectations? There are many situations like this that we have to deal with every day – especially in intercultural environments.

In our work with international AFSers – colleagues, volunteers and sojourners – and when you come to another country, many of us know what it means to try to reconcile the differences and to find a way to deal with each other that builds on recognition, respect, and understanding. This speech will help you to understand how.

Dr. Bruce La Brack honored by NAFSA Award

Dr. Bruce La Brack, a long-time friend of AFS and a member of the AFS Educational Advisory Council, has recently been honored with the 2011-2012 NAFSA Teaching, Learning, and Scholarship (TLS) Knowledge Community Award for Innovative Research and Scholarship in Internationalization.

NAFSA: Association of International Educators is a not-for-profit organization dedicated to international education; it has nearly 10,000 members around the globe. NAFSA believes that student exchange is key to establishing mutual understanding between nations and for preparing young people with necessary communication and cross-cultural skills that ultimately create a more just and peaceful world.

The Teaching, Learning, and Scholarship (TLS) Knowledge Community Award for Innovative Research and Scholarship in Internationalization recognizes professionals who have knowledge, research, and skills that advance intercultural learning and international understanding. These professionals’ work reflects a dedication and commitment to the field in advancing theories and ideas, as well as in practical applications.

This year’s recipient, Dr. La Brack, is Professor Emeritus of Anthropology and International Studies at the University of the Pacific, in Stockton, CA, USA.

Dr. La Brack specializes in cultural anthropology, International Studies and South Asia. He founded the innovative and integrative re-entry program for University of the Pacific students who have studied abroad, which includes the “What’s Up with Culture?” website, a free resource dedicated to preparing study abroad students. He also served as Director of the Pacific Institute for Cross Cultural Training and Chair of the Master of Arts in Intercultural Relations Program.

In addition, Dr. La Brack’s accomplished career includes numerable publications on cultural adjustment, among other subjects; ten years as Training Editor for the International Journal of Intercultural Relations; and senior faculty at the Summer Institute for Intercultural Communication. His trainings have covered a wide variety of topics, including providing intercultural learning opportunities for military personnel and building intercultural competency within the scientific community.

All of us at AFS congratulate Dr. La Brack for his award and an illustrious career!

Building Intercultural Competency

AFS has many diverse audiences that support the development of intercultural competence in our program participants: natural and host families, volunteers, staff, and teachers, among others. But what about facilitating intercultural competence in these audiences? This not only benefits our families, volunteers, and staff, etc. – it also helps these people be more effective and appropriate in their support of AFS program participants. In specific regard to teachers, it provides them with tools and perspectives that will allow them to increase intercultural understanding among all of their students!

Dr. Darla Deardorff, an expert in Intercultural Competence development, has recently written an article for the Institute of International Education’s quarterly newsletter discussing the benefits of intercultural competence for university faculty. Although she only mentions faculty, our AFS audiences have many of the same roles: directly facilitate intercultural competence in our participants, create learning opportunities for participants, work with people from around the world, and provide feedback on people’s intercultural adaptation.

In her article, Darla offers some powerful questions to stimulate reflection and action among facilitators of intercultural competence in others. The questions are related to: Attitudes, Knowledge, Skills, Internal Outcomes, and External Outcomes. For example, the questions encourage you to reflect on: “How might I describe some of my students’ worldviews? How might these differ from how I see the world?” and “Do I engage in active observation in my classroom, paying attention to subtle differences between my students, and in my interactions with them?”

See Darla’s article for more details: http://www.nxtbook.com/nxtbooks/naylor/IIEB0112/index.php#/40

 

Darla is a friend of AFS and has been involved in several of our Intercultural Learning initiatives, including the Intercultural Link Learning Program. If you are an active AFS volunteer or staff, visit our ICL Experts Say page of the AFS website for more information on Darla.