The Value of Intercultural Skills in the Workplace

Intercultural Skills is becoming a buzzword in educational and work environments, but why do employers value such skills? And which specific skills are employers actually looking for? British Council, together with Ipsos and Booz Allen Hamilton (a market research and consulting company, respectively), recently conducted a study on the Value of Intercultural Skills in the Workplace which addressed these particular questions.

The study found that “employers are under strong pressure to find employees who are not only technically proficient, but also culturally astute and able to thrive in a global work environment.” 

The intercultural skills that where shown to be most important were:
  • The ability to understand different cultural contexts and viewpoints
  • Demonstrating respect for others
  • Knowledge of a foreign language
And these skills were so highly valued because employees with them:
  • Brought in new clients
  • Worked well within diverse teams
  • Supported a good brand and reputation for their organization
The study also suggested that policy makers and education providers could contribute to the development of these intercultural skills by prioritizing:
  • Teaching communication skills
  • Offering foreign language classes
  • Opportunities for students to gain international experience
These results from British Council’s study provide further justification for the importance of developing intercultural skills and sensitivity to differences – especially for the younger generations who have not yet entered the job market.
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AFS is proud to have a long history of providing opportunities for its audiences to develop intercultural skills – as an exchange student, host family, volunteer, or staff! Read about the AFS Educational Goals and the Intercultural Link Learning Program as examples of how AFS activity contributes to this global theme.
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A fascinating journey around the World… through photography

Have you ever dreamed of traveling around the World? Embarking on a journey where you are not limited to a tourist experience, but rather learn about people’s lives, listen to their stories and get an idea of what their usual day looks like? Nothing compares to a real life experience, but you can also do all this without getting on a plane or even leaving your own living room/desk.

Menzel's book, Material World: A Global Family Portrait

Photojournalist Peter Menzel has taken numerous trips around the world and invites us to join him in visiting people’s homes through the photographs that he had taken. Besides being respected for his coverage of international feature stories on science and the environment, Menzel is also known for producing a number of books that capture the realities of people living in different parts of the world.

His book Material World: A Global Family Portrait (1994) focuses on the material possessions and daily lives of average families around the world. It depicts 30 families from 24 different countries with all their possessions in front of their homes. Pictures are accompanied by essays and background stories of the photographed families. Women in the Material World (1996) is another documentary book, based on his previous work, but focusing specifically on lives of women across the globe.

Another fascinating journey, this time through people’s diets was captured by Menzel in Hungry Planet: What The World Eats (2005) and also in his latest release What I eat: Around the World in 80 Diets (2010). In the first book mentioned, families share what they week diet looks like; in the latter, 80 people are captured with the food and beverages they consume on an average day.

Images from Menzel's book, What I Eat: Around the World in 80 Diets

To learn more about Menzel’s work and browse through a gallery with a sample of pictures, you can visit Peter Menzel Photography website. Are you and educator and do you wonder how to use this for educational purposes? Then explore the link to educational materials that were developed in addition to the books and that represent an inspiring example of how to bring global perspectives into the classroom.

Youth Programs for ICL and IR

This post is part of a series by guest writer Paul Edinger comparing the fields intercultural relations and international relations.

There are many educational programs for young people in the fields of intercultural learning and international relations. While their approaches may differ due to the unique subject matter of the two fields, these programs have an overall goal of increasing understanding and knowledge across societies.

One of the most well known youth driven international programs with a basis in international relations is Model United Nations. These programs allow young adults to represent a different member state of the United Nations in a setting that mimics the actual deliberations and functions of the real United Nations. Through these events, students can argue their own nation’s position or a completely different nation’s position. Together, the students debate international issues, draft resolutions and form diplomatic alliances.

While these programs take the form of fun, friendly competitions, they allow students to learn about the various cultural and political issues that are on the forefront of global affairs. They learn about why states have their particular positions on issues and use this knowledge to collaborate on common interests and bridge differences.

There are also many youth organizations that provide education about differences from an intercultural learning standpoint. For example Youth Peace Camp is one such organization that uses ICL to educate youth from conflict ridden regions. At the initiative of the Council of Europe in 2004, this organization has had a presence in areas of Europe, Asia and the Middle East. A more culture specific organization is the UK-German Youth Ambassadors Programme. This initiative engages youth interested in German and British culture to participate in seminars and other activities in order to advance the understanding of people from both countries.

In each organization, culture is studied on its own term on a very personal level. This is in contrast to an international relations (IR) centered youth program, such as the model UN, because IR focuses on formal policies among different governments. However, there are other youth centered international organizations that combine the government policy centered approach of IR and the culture learning strategies of ICL. YC Social Diplomacy is a non-profit that seeks to enhance the tolerance and understanding of young people of the Black Sea region through a combination of youth-driven government policy research and essay writing and cultural exchanges, seminars and other personal educational activities. This organization combines concepts of IR and ICL into one comprehensive program designed to advance awareness and understanding throughout the region.

AFS is a youth organization that is centered in the principles of ICL. Its programs offer culture learning in an educational context. While different, IR based programs and ICL based programs enrich each other. They offer different perspectives on many overlapping topics, all of which are firmly based on the principle that education is the key to understanding differences.

Paul Edinger is a contributing writer for the ICL Blog. He was an intern at AFS International in 2011 in the Development and Branding department, and continued in 2012 in the Intercultural Learning department. He holds a B.A. in International Studies.

Intercultural Leadership – 7 Links to Learn More!

Leadership is a word that we hear a lot nowadays. The concept has been studied from multiple perspectives and one of them, intercultural leadership, is becoming increasingly relevant as organizations become more culturally diverse. Many theorists see leadership as a set of practices that anyone can perform in relationship with others, whatever our role may be: “[Leadership is] a process of social influence in which one person can enlist the aid and support of others in the accomplishment of a common task” (Chemers, 1997, An Integrative Theory of Leadership).

For those of you interested in the topic of leadership and education, we have prepared a list of seven links with interesting research areas and examples of intercultural leadership in different cultural/regional contexts and roles:

  1. Educating global leaders: Exploring intercultural competence in leadership education: An introductory paper on the importance of intercultural competence in Leadership Education by Justin Irving, published in the Journal of International Business and Cultural Studies.
  2. Ten tips for the intercultural leader: Ten quick tips on intercultural leadership from a business perspective.
  3. Intercultural leadership: Lessons from leaders in Southeast Asia: Report on practices and testimonies of leaders in Southeast Asian organizations and contexts by Arnaud Despierre for Spencer Stuart Consulting. 
  4. A leader’s experiences of intercultural education in an elementary school: Changes and challenges: The experience of an Icelandic school principal introducing Intercultural Learning in an elementary school and the challenges faced.
  5. Intercultural competence for future leaders of educational technology and its evaluation: An editorial on the role of intercultural competence in Teacher Education and how it should be an integral part of education professions. 
  6. List of resources on Global Leadership from the Global Leadership Advancement Center in San José State University, California.
  7. Distance program at the International Institute for Global Leadership: self-directed and based on readings by level and written assignments.

International school partnerships do make a difference!

Class exchanges, individual student mobility, international projects connecting schools across borders – these are all examples of activities that schools pursue in order to become more “global”, “international”, or in the European context more “European”. What is the educational impact of such activities? What do students learn during these projects and how does it affect their school and its environment?

A recent study conducted for the European Commission has shown that international school partnerships realized within the Comenius Programme have a significant impact on students and teachers, as well as on the schools as such.

Comenius, the younger brother of the well-known Erasmus program, is part of the EU’s Lifelong Learning Programme and it focuses on all levels of school education, from pre-school and primary to secondary schools. It supports bilateral or multilateral projects that bring teachers and students from different countries together. According to the study, participation in these international partnerships improves strongly key skills of students, cultural awareness and expression being the one that was reported to improve most significantly (see chart below).

Impact on students: improvement of key skills

 

The study also points out that the impact of Comenius school partnerships on participating students is strongest at secondary level and that student mobility, when it is made available, significantly increases project impact.

The results of this study confirm some of the major beliefs that are the backbone of the AFS educational approach: that schools, and secondary schools especially, are the places where intercultural dialogue can be fostered and that real personal encounters are key for development of intercultural competences. The AFS network is investing in building sustainable partnerships with schools more intensely than ever in order to be able to create more opportunities to connect students, teachers and school communities not only in Europe, but all over the world.

To learn more about the results of the study, access the executive summary (in English) or the full study report (in French).

Winter Academy on Intercultural Competence – Register Now!

The end of 2012 doesn’t mean the end of intercultural learning opportunities! Students in many places around the world may have a break from classes, but experiential learning outside the classroom is at the heart of the AFS experience! To this end, the first Winter Academy on Intercultural Competence organized by InterCultur gGmbH (the non-profit subsidiary of AFS Germany which was founded in the beginning of this year) and Jacobs University will take place in January 2013, and hopes to encourage and develop intercultural competence, knowledge and skills! The Winter Academy will take place 14-25 January on the campus of Jacobs University in Bremen, Germany.

The Winter Academy on Intercultural Competence will not only present theoretical frameworks regarding intercultural learning, but also practical competencies and knowledge, to enable participants to work as intercultural trainers themselves in the future.

All courses will include workshop sessions with both theoretical and practical content offered by academic professors and AFS trainers. This collaboration will bridge the gap between theory and practice!

The Winter Academy addresses people who are interested in teaching intercultural competence themselves. Such as:

  • Students with an intercultural area of studies or/and their own international experiences, who would like to pass their theoretical knowledge through practical trainings.
  • Trainers, who have already gathered experience and would like to start working in an intercultural context.
  • Young professionals and/or multipliers, who are committed or devoted to intercultural learning, e.g. teachers or practitioners in the field of international youth work.

Enrolled students have the opportunity to obtain 5 European Credit Points (ECTS) for participating in the first seven course days. This is a standardization of higher education within the European Union that accumulates points which lead to the completion of a degree. One year of coursework usually counts for 60 points.

As well, after participating in the entire duration of the Winter Academy (10 course days), participants will be awarded the certificate “Intercultural Trainer” issued by Jacobs University and InterCultur gGmbH.

The Winter Academy offers a great opportunity for people who are involved in (intercultural) training activities. Through the Winter Academy, AFS will not only give students the opportunity for a diverse intercultural education experience, but will also demonstrate our competence at a university level and confirm our identity as an educational organization.

The registration deadline is 15 November 2012. If you have any questions regarding the program, please contact Barbara Langholf (Barbara.Langholf@intercultur.de).

Parlez-vous français?

 

Are you looking for the latest publications on multicultural, intercultural, and/or cross-cultural issues IN FRENCH? Well, here’s a link for you! L’Harmattan publishers, based in Paris, France, offers wonderful intercultural books and journals for our francophone readers. Their books can be found in several French bookstores, as well as online. There is even a space for video media to be accessed, including movies, documentaries and author interviews.

L’Harmattan emphasizes diversity, education and the importance of multicultural awareness and competence, which makes this resource an incredibly valuable tool for interculturally-focused French speakers.

An AFS Interview with David Kolb

Dr. David Kolb

Many of you may already know David Kolb‘s work with experiential learning styles. They were originally published in 1984 and put David Kolb on the map as an important educational and cognitive theorist. This year, David Kolb and his team developed a new and improved version of the learning styles, Kolb 4.0, expanding from 4 to 9 ways that people learn, as well as exploring how to expand your capability to learn outside  your preferred style. Anna Collier of AFS International had the chance to sit down with Mr. Kolb and talk about his approach to learning. Look for the following interview in Volume 3, Issue 4 of the Intercultural Link Newsletter, to be published very soon!

How did you get involved in the intercultural field?

It was when I first became a professor at MIT’s Sloan School of Management, right after completing my Ph. D. in social psychology from Harvard. I was teaching organizational psychology by lecturing to graduate students on the psychological topics I found fascinating but they were getting bored. So, as they say, necessity is the mother of invention. At the same time, I was also working for the Peace Corps (an international volunteer organization based in the United States) back when they first started, running a self-assessment workshop for volunteers. Back then, the Peace Corps used psychologists to study volunteers, to see if they were fit to go overseas. The self-assessment we proposed was based on experiential learning. We ran training programs for volunteers that gave them experiences such as teaching and working in inner city neighborhoods. The volunteers were helped to reflect about how they handled these experiences, and then decide if they felt they would be successful with work like this in their prospective host country. The program had a positive result and we were successful in reducing the number of volunteers who returned early because they couldn’t handle the experience. It was then that I decided to apply the experiential learning cycle in my lecture courses. I developed exercises based on the group dynamics theory of Kirk Lewin and my work in the Peace Corps, and then applied them to my classes.

Since the original study groups were primarily U.S. Americans, have you applied your model and/or found it relevant in other cultures?

Yes, in subsequent years I used it in a number of different countries. If you go to our website, www.learningfromexperience.com, there is a section called the Research Library that has a bibliography of research papers. There are over 3000 articles published by researchers from all over the world. Many of the papers are on intercultural topics that would be of interest to many of your readers.

Which aspect of intercultural learning or communication has your work primarily focused on?

In my work with experiential learning, I noticed that people seemed to prefer and be most comfortable with different stages of the learning cycle. I coined the term “learning style” to describe these differences and developed the Learning Style Inventory, which has become a very popular tool for individuals to understand how they learn best. From my point of view, however, the most important idea is the learning cycle and the idea that it’s a process–That you become more effective at learning by managing your own learning process. This is the most powerful idea.

What do you wish more people would understand about intercultural learning?

For me, it is the idea of experiencing. I guess the big idea about experiential learning is that you have to experience to learn. Many times people don’t learn because they don’t allow themselves to experience. They have distractions and preoccupations and expectations that cause them to be trapped in their head telling themselves their own narrative. In addition they can actually create a social world that preserves their narrative. Expatriate managers, for example, often withdraw into a group of their countrymen that limits experiencing and learning about the host culture. Experiencing is a key part of the cycle of learning that has been overlooked. Some theorists have left out Experience altogether, while others confuse it with Action.

It is also important to realize the central role educators can take to help people go through the stages of the learning cycle. When transitioning from Experience to Reflection, an educator plays the role of Facilitator, for example. In the move from the Concrete realm to Reflexive, one needs to be facilitated. You need to draw people out, understand them and develop a relationship so that they feel comfortable saying and revealing their innermost thoughts and feelings. Abstraction requires a teaching and expert role, so that you can guide learners forward. The Action phase requires standards-setting and evaluating from the educator, so that you can say ‘you need to know this, and this, and this…’ The transition from Action to back to Experience needs coaching. These four educator roles are all necessary to take people through the learning cycle.

What inspired the updating to the Learning Style Inventory 4.0 this year?

It stemmed from feedback from users. Four styles didn’t adequately describe people’s styles. Some scored in the middle, so some styles were in between. It’s a result from years of experience with the instrument; we’ve given it a sharper resolution. In addition we have added a measure of learning flexibility to emphasize that learning styles are not fixed traits but dynamic states of learning that we all go through. We also changed the wording to be more understandable and user-friendly.

What would you suggest for people new to the ICL field to read as they get started?

A great article would be Using Experiential Learning Theory to Promote Student Learning and Development in Programs of Education Abroad, which I co-authored with Angela M. Passarelli. It was published in a brand new book that came out in June 2012 by Michael Vande Berg, along with Michael Paige and Kris Hemming Lou: Student Learning Abroad: What Our Students Are Learning, What They’re Not, and What We Can Do About It. Another interesting focus is “Deliberate Experiential Learning” that involves mindful management of one’s learning identity, learning relationships and deliberate practice.  There is a paper on this on our website www.learningfromexperience.com, as well as papers on mindfulness and experiential learning. You can deliberately choose to learn, and educators can help by making you aware of that.

What are the hot topics in ICL these days? And who do you consider to be producing the more intriguing thoughts that in turn advance your own contributions?

Great new theories have been produced by James Zull in his books The Art of Changing the Brain (2002) and From Brain to Mind (2011). He says concrete experiences come from sensory receptors in the brain, to the pre-temporal lobe, to the frontal lobe, then into the action region of the brain as the learning cycle progresses. The Student Learning Abroad book that I mentioned also has a lot of great articles in it that I would recommend.

5 October: World Teachers’ Day


October 5, World Teachers' Day

World Teachers’ Day is approaching! Every year since 1994, 5 October has been a day to celebrate teachers worldwide. The date was chosen by UNESCO to commemorate the adoption of the Recommendation concerning the Status of Teachers on 5 October, 1966. This recommendation states the rights, responsibilities and international standards of teachers. Its adoption has helped to establish guidelines to promote the status of teachers and increase the quality of education worldwide.

One of the challenges for teachers in the decades to come will be how to welcome multicultural perspectives into their classrooms and how to bring together students, young and adult, with diverse backgrounds to work in common projects and build a shared multi-faceted culture. Incorporating Intercultural Learning skills and tools into education is needed more than ever.

If you are asking yourself: “What can I do on World Teachers’ Day?”, maybe you can start by creating awareness about the importance of teachers and education in your immediate environment and in our society. Take some time to discuss, share, listen and learn about what education means to you and to those around you. And maybe you can also send an e-card to your teacher (available in English, French and Spanish) to thank her or him for the change that her or his work has represented in your life!

Send your teacher a ‘Thank you’ e-card!

Language + Culture with VWZ Roeland

Intercultural Learning is becoming increasingly recognized as a necessary piece of how modern, global citizens are educated. Some argue that a necessary characteristic of all global citizens is the ability to communicate in a language other than the native tongue. As many languages correspond with one or more cultures and fluency in a specific language could imply competence in a society and culture that speaks that language. To separate the two institutions of language and intercultural learning is to ignore a critical aspect of culture.

Roeland, a Belgian non-profit company promoting language skills in youth, seems to agree. In cooperation with AFS International, Roeland and AFS Partners in Argentina, China, Finland and Switzerland, provided the first group of students to participate in a full English language immersion camp that carried an intercultural component in the United Kingdom this summer.

The aim of this pilot was to test alternative ways of delivering short language programs with an extra focus on intercultural learning, while also being targeted toward a younger age group. Sixteen AFSers between the ages of 13-16 spent 12 days with 50 Belgian students in Sutton Valence, England to gain both linguistic and cultural knowledge. Apart from participating in intensive English language lessons, there were a number of activities, workshops and sport opportunities focusing on ICL, a trip to London and various daily themes such as British Day, Rhythm and Rhyme Day or Fame day. Throughout the camp, students had to follow a very strict “English-only!” rule.

Belgian and AFS Student Participants

Three very dedicated AFS volunteers: Jens Poulsen (AFS Switzerland), Sonja Gustafsson (AFS Finland) and Meng Zhou (AFS China) took charge in bringing the intercultural learning component into action, helped to deal with support issues throughout the camp and supported various other activities at the camp. The work of these volunteers showed how cooperation with like-minded organizations can help us to further the AFS mission of providing intercultural learning opportunities.

AFS International is now in the process of evaluating this pilot program in the hopes of using lessons learned to design a format for possible future collaboration. In the meantime, we hope that this was an opportunity for the almost 70 young students to get a taste of the life-long intercultural learning path, one that has inspired them to explore further avenues with AFS programs and other language-learning organizations.