In a recent issue of IIE Networker, a publication by the Institute of International Education, Darla Deardorff, Executive Director of the Association of International Education Administrators and editor of The SAGE Handbook of Intercultural Competence (2010) offers advice on how to make our lives and those of others as successful and enriching as possible in an article on Building Intercultural Competence:

To build interculturally competent leaders, she says, we need to be mindful of the following:

1. Our intercultural attitudes: how open am I truly towards those from different cultural, socioeconomic, and religious backgrounds? Do I make quick assumptions about a person? Do I prejudge or do I try to explore all facets of the situation?

2. Our intercultural knowledge and awareness: am I aware of my own cultural conditioning? Can I describe the cultural values that impact my behavior and judgment, and how I communicate? Am I aware of the different worldviews of those I work or live with, and of how they are different from my own perspective?

3. Our intercultural skills: do I actively observe the subtle nuances of my and other’s interactions?  Do I reflect on how I interact with those I work or live with? Do I seek to understand the reasons for the incidents I experience, and what I can learn from them?

4. The outcomes of the intercultural communication for ourselves: do I adapt how I interact and communicate? How flexible am I in responding to the needs of those I live or work with?

5. The outcomes of our intercultural communication for others: how appropriate is my behavior and communication style in the eyes of the other? Do I meet the goals of the communication in an appropriate and effective way?

As leaders and facilitators of intercultural learning in AFS we need not only ask others to understand the complexity of intercultural competence, to design workshops and courses to go beyond knowledge transmission and towards intercultural understanding and application, but we must also encourage each other to provide feedback and reflect on our intercultural journeys with others from diverse backgrounds.

To do this successfully, we must recognize the relevance of intercultural understanding. Deardorff warns that if we ourselves don’t see the relevance, we may lose our way. She reminds us that over the course of five decades research that provides definitions and rameworks can offer a starting place for an organization such as AFS to define what Intercultural Learning (ICL) means for us.

With Intercultural Learning and increased intercultural competence, leaders can grow beyond the operational and results-oriented approach to a process-oriented one that recognizes the importance of critical reflection and analysis in lifelong learning. Find the original article here.