“Outrospection” and Empathetic Thinking

Philosopher Roman Krznaric has coined the term “outrospection” to provide us with a new way to approach our relationships with others. Outrospection is a way to get to know oneself by developing relationships and empathetic thinking with others. Krznaric does not see empathy as a soft social concept used to connect with those who are dis-empowered, but rather as a discovery of oneself by “stepping outside ourselves and exploring the lives of other people and cultures”. In this way empathetic thinking is a pathway to expand your social influence, overcome stereotypes and barriers about those who are different and engage individuals in collective empathetic movements that can make change. Learn more about “outrospection” and empathetic thinking on Krznaric’s blog or by watching this RSA video in which his words are accompanied by drawings about this theory.

As you watch the video, you will hear about several ideas that are closely related to intercultural learning and the work that we do at AFS, such as overcoming stereotypes, affective and cognitive empathy, perspective-taking, worldview, beliefs, assumptions, attentive listening, two-way dialogues, etc.

“Highly empathetic people get beyond those labels by nurturing their curiosity about others. How can we might nurture our curiosity? How can we find inspiration?”

Concept of “Cultural Intelligence”

Today we recommend an article on the concept of “Cultural Intelligence” by Clodagh O’ Reilly. The article is published on the site TrainingZone.co.uk, a portal with resources and articles for trainers and educators.

Cultural Intelligence” is a concept that is directly related to cultural values and dimensions and to cultural adaptation. Generally, cultural intelligence consists of understanding the values, attitudes and behaviors of a culture group and a knowledge of how to appropriately apply this to achievement a specific goal (Earley & Ang, 2003). One’s own cultural intelligence is therefore developed not only by learning about other cultures, but also by interacting closely with people of cultures other than our own. By paying special attention to the motivations and emotional maturity of others during our own process of developing cultural intelligence, we can better foster this ability in others. According to O’Reilly, cultural intelligence also requires an intrinsic demonstration of respect for the other culture.

Cultural intelligence is relevant for individuals, but also for teams. Research shows that in multicultural teams and organizations, especially those with diversity in leadership, can offer more creative and innovative outcomes. However, diversity does not just happen by having diversity within a team. Unmoderated cultural diversity may increase team conflicts and miscommunication; therefore, cultural intelligence is necessary in teams in order to minimize the chances of experiencing conflict and increasing the successful communication that leads to innovation, Earley and Ang (2003) say.

To read more about cultural intelligence, check out Earley and Song’s book Cultural Intelligence: Individual Interactions Across Cultures or several books by David Livermore. Also, the Center for Leadership and Cultural Intelligence in Singapore and the Cultural Intelligence Center in the US are important points of reference in the study of this concept, not only with their research but also with professional and educational activities.

While defined differently by different groups of researchers and trainers, cultural intelligence is a concept that can expand the focus AFS places on increasing intercultural competence. As we learn more and incorporate frameworks and concepts into our work, we should keep an eye on research and practices in cultural intelligence that connect with our Intercultural Learning in focus (for instance: understanding values, attitudes and behaviors) and in our mission to promote heightened understanding between cultures.

The Value of Intercultural Skills in the Workplace

Intercultural Skills is becoming a buzzword in educational and work environments, but why do employers value such skills? And which specific skills are employers actually looking for? British Council, together with Ipsos and Booz Allen Hamilton (a market research and consulting company, respectively), recently conducted a study on the Value of Intercultural Skills in the Workplace which addressed these particular questions.

The study found that “employers are under strong pressure to find employees who are not only technically proficient, but also culturally astute and able to thrive in a global work environment.” 

The intercultural skills that where shown to be most important were:
  • The ability to understand different cultural contexts and viewpoints
  • Demonstrating respect for others
  • Knowledge of a foreign language
And these skills were so highly valued because employees with them:
  • Brought in new clients
  • Worked well within diverse teams
  • Supported a good brand and reputation for their organization
The study also suggested that policy makers and education providers could contribute to the development of these intercultural skills by prioritizing:
  • Teaching communication skills
  • Offering foreign language classes
  • Opportunities for students to gain international experience
These results from British Council’s study provide further justification for the importance of developing intercultural skills and sensitivity to differences – especially for the younger generations who have not yet entered the job market.
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AFS is proud to have a long history of providing opportunities for its audiences to develop intercultural skills – as an exchange student, host family, volunteer, or staff! Read about the AFS Educational Goals and the Intercultural Link Learning Program as examples of how AFS activity contributes to this global theme.
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Living in Interfaith

From wikipedia.org

Today we wanted to share a blog entry by Rev. Eleanor Harrison Bregman from the Huffington Post in which she talks about living with cultural differences within the family, at home – and with something as important as religion. Although she is a Christian Protestant Minister, Bregman is raising her children in an interfaith relationship as Jewish children and they attend a Jewish school. In her entry, she describes how she tries to participate in her children’s prayers and practices, in order to be a part of this aspect of their culture.

Looking for opinion texts on interfaith relationships or bicultural/bireligious households, one can very soon find many different authors with different opinions. This is such a thought-provoking topic that it is important to learn what interfaith parenthood, interfaith relationships and living with two religions means for different people and in different geographic contexts. Here are some links to articles that encourage you to reflect on this topic:

Please share your thoughts and ideas in the comments section!

Intercultural Competence in European Youth Work

If we search for the definition of Intercultural Competence, we find a whole variety of answers – the term is defined differently by experts on Intercultural Communication, consultants working with Global Teams or by Intercultural Education theorists. The definition also varies across countries and regions of the World. Given this reality, we might be asking: Is there a need to redefine what seems to be well defined already? Probably not if our societies were static organisms that are not impacted by migration, to name just one global trend observable in many parts of the World, including Europe.

Changes that have occurred in society in the last decades and, in particular, trends that will shape Europe in the next ten years were the driving forces of a long-term project started by SALTO Cultural Diversity. The goal of the project was to redefine and review the concept and practice of Intercultural Competence Development in youth work at European level, in order to be able to provide more adequate support to youth workers and youth leaders in the future.

The belief that the traditionally used tools and approaches based on the understanding of culture as a static concept are not always achieving the educational objectives of youth trainings led SALTO to develop a new definition of Intercultural Competence:

Intercultural Competence (ICC) developed and demonstrated within the framework of European youth work…are qualities needed for a young person to live in contemporary and pluralistic Europe. It enables her/him to take an active role in confronting social injustice and discrimination and promote and protect human rights. ICC requires an understanding of culture as a dynamic multifaceted process. In addition, it requires an increased sense of solidarity in which individual fear of the other and insecurity are dealt with through critical thinking, empathy and tolerance of ambiguity.

This working definition (as defined by the SALTO Intercultural Competence working group in 2009/2010) was at center of the Research, which aimed to investigate it’s validity as well as link it to current practice.

It is by no doubt valuable for organizations who work with ICC development, such as AFS Intercultural Programs, to be familiar with how other actors see and define it. It is remarkable that the above presented definition can be easily linked to AFS Educational Goals. It’s context (Non-formal Education and Youth work) makes the definition also extremely relevant for any other organization working with Youth.

To learn about the practical outcomes of the research as well as about the reference literature behind it, access the full Research Report in English.

Aspects of “Everyday Life” from an Outside Perspective

“After 20 years of opining on weighty bilateral issues like NATO expansion and ballistic missile defense, the political analyst Nikolai V. Zlobin recently found himself trying to explain, for an uncomprehending Russian readership, the American phenomenon of the teenage baby sitter.”

In early December, Ellen Barry from the New York Times featured Nikolai Zlobin‘s new book “America — What a Life!” as an interesting read on Culture-Specific Insights and the perception of U.S. culture from another cultural value lens; in this case, the Russian lens.

But this book is not about the past or present political differences about these two countries. While Zoblin has been a political analyst for years, in this book he does not dive into the traditional narratives of political or diplomatic opposition between the United States and Russia. Rather, he looks at the most quotidian aspects of the U.S. American middle class and tries to explain them, with humor, to a Russian audience unfamiliar with such everyday-life matters. As the quote above reflects, one of the topics that the book tackles is “the U.S. American phenomenon of the teenage babysitter”, exploring the tendency of U.S. American parents to look for a youth (non-relative) to be a babysitter when they go out, while Russian parents would call the grandparents to take care of the children. While the tip of the iceberg may seem a bit boring, Zlobin takes this as an opportunity to reflect on the underlying, less-visible values of family and “grandparenthood” in both cultural contexts.

Another interesting read on this topic mentioned by Barry in her article on Zlobin is Ilf and Petrov’s American Road Trip, a diary of two Russians traveling in the United States and the positive impressions that they had.

Beyond these two books, there are many others that talk about foreign perceptions of a place or country, such as The Great Little Book of Fun Things You Probably Don’t Know About Ireland, a book about Ireland seen from the outside, particularly from an Irish-American perspective, or Funny in Farsi: A Memoir of Growing Up Iranian in America, the memories of an Iranian girl growing up in the United States.

Can you tell us about similar insightful books that portray a culture from the outside in this manner? Share in this blog entry!

Bilingualism and culture

For several decades, experts in the field of Linguistics have debated  the benefits and disadvantages of bilingualism or multilingualism in the development of children. From a cognitive perspective, some argue that bilingualism may delay or negatively affect the linguistic development of a child. However, most linguists nowadays support the idea that bilingualism does not only provide the skills to communicate fluently and effectively in two languages, but it also enhances other cognitive abilities, such as working memory, and it may help prevent certain illnesses. Chris Berube, blogger at radiolab.org, wrote a blog post a couple of weeks ago on this topic: Mapping the Bilingual Brain. Having consulted with currently very relevant researchers such as Ellen Bialystok and Cathy Price, Berube makes some points about the “wiring” of the brain of a bilingual or multilingual person, such as the increased ability of sorting information in busy environments, and the importance of learning two or more languages from an early age.

These positive effects have been extensively studied in the area of Linguistics from multiple perspectives, also with much evidence from the area of Bilingual and Bicultural Education. Some leading voices in the field, such as Ofelia García, suggest that, along with language abilities, there are other cultural and personal abilities that are heightened in bilingual and multilingual learners.Languages are not only channels of communication, they also capture ideas, values and frameworks around which their speakers build their interactions and descriptions of their environment. With the proper sensitivity, those raised in bilingual and multilingual environments can be more likely to bond with cultures similar to those of their languages, find ways to communicate ideas overcoming language barriers, or holding greater tolerance to different beliefs, behaviors or traditions.

The relation between bilingualism and intercultural learning is very close and direct and both develop similar abilities. Of the many factors that influence our intercultural abilities, language is one not to be ignored.

AFS Intercultural Link Newsletter – volume 3, issue 4

The newest edition of the Intercultural Link Newsletter has just been launched. Feel free to leave a comment after you read it. Enjoy!

AFS Intercultural Programs is pleased to announce the October/ November/ December 2012 issue of AFS Intercultural Link Newsletter volume 3, issue 4 – Global Edition, which can be shared with everyone interested in learning more about intercultural education.

The AFS Intercultural Link Newsletter is the quarterly newsletter on intercultural learning in the AFS Network. The newsletter features content shared by the Intercultural Learning Work Group as well as other AFS Partners and guest writers, including information on trends in intercultural education, interviews with experts in the field and overviews of upcoming and previous conferences.

Developing Awareness in the Personal Realm

One of AFS’s guiding frameworks is the pyramid of Educational Objectives. This pyramid shows how the intercultural experience that AFS provides is based on the development of personal awareness.

In an entry featured here in July on the power of introverts, we summarized the findings of Susan Cain, author of Quiet, a book publishing research on the characteristics of introverts and the impact that a culture and society tending to favor characteristics of extroverts in professional and educational settings can have.

Personalities as well as the societies we are raised in both influence our identities and cultural make-up and while introverts and extroverts exist everywhere, their characteristics in work and learning environments may be valued differently depending on cultural values. This analysis is pertinent to many of the curricular aspects on which AFS, the Intercultural Link Learning Program, and the greater Intercultural Learning department focus. Becoming aware of these traits can help enrich our interpersonal and intercultural experiences in our roles at AFS and in our lives.

So, where do the concepts of introvert and extrovert come from? Psychological type is a theory developed by Swiss psychiatrist Carl Jung, which proposes that although people use their minds in different ways, they do tend to follow certain patterns of behavior. Jung defined eight patterns of normal behavior, which he called types. The introverted and the extroverted pattern reveals where individuals like to focus their energy or how they are energized by either the internal world of ideas, memories and emotions, or by the external world of people, experience and activities. Especially relevant to our AFS work is the notion that, while an introvert, for example, can operate in the external world, this individual will likely prefer or be more comfortable focusing their attention inward. An extrovert may be successful in solo projects, but then may require stimulation from a group setting to regain energy. These personality traits have been observed across cultures and are not determined by our cultural background, gender or age, although, as Susan Cain suggests, the learned values may imply that a culture or society prefers or rewards behavior that is characteristic of an introvert or an extrovert.

Several tools have been developed that are based on Jung’s theory and that can be used to assess personality type in professional and educational organizations.

Many of these are available online. To explore how these tools assess your personality type check out: Myers Briggs Type Indicator, the Jungian Type Index and the Keirsey Temperament Sorter.

An AFS Interview with David Kolb

Dr. David Kolb

Many of you may already know David Kolb‘s work with experiential learning styles. They were originally published in 1984 and put David Kolb on the map as an important educational and cognitive theorist. This year, David Kolb and his team developed a new and improved version of the learning styles, Kolb 4.0, expanding from 4 to 9 ways that people learn, as well as exploring how to expand your capability to learn outside  your preferred style. Anna Collier of AFS International had the chance to sit down with Mr. Kolb and talk about his approach to learning. Look for the following interview in Volume 3, Issue 4 of the Intercultural Link Newsletter, to be published very soon!

How did you get involved in the intercultural field?

It was when I first became a professor at MIT’s Sloan School of Management, right after completing my Ph. D. in social psychology from Harvard. I was teaching organizational psychology by lecturing to graduate students on the psychological topics I found fascinating but they were getting bored. So, as they say, necessity is the mother of invention. At the same time, I was also working for the Peace Corps (an international volunteer organization based in the United States) back when they first started, running a self-assessment workshop for volunteers. Back then, the Peace Corps used psychologists to study volunteers, to see if they were fit to go overseas. The self-assessment we proposed was based on experiential learning. We ran training programs for volunteers that gave them experiences such as teaching and working in inner city neighborhoods. The volunteers were helped to reflect about how they handled these experiences, and then decide if they felt they would be successful with work like this in their prospective host country. The program had a positive result and we were successful in reducing the number of volunteers who returned early because they couldn’t handle the experience. It was then that I decided to apply the experiential learning cycle in my lecture courses. I developed exercises based on the group dynamics theory of Kirk Lewin and my work in the Peace Corps, and then applied them to my classes.

Since the original study groups were primarily U.S. Americans, have you applied your model and/or found it relevant in other cultures?

Yes, in subsequent years I used it in a number of different countries. If you go to our website, www.learningfromexperience.com, there is a section called the Research Library that has a bibliography of research papers. There are over 3000 articles published by researchers from all over the world. Many of the papers are on intercultural topics that would be of interest to many of your readers.

Which aspect of intercultural learning or communication has your work primarily focused on?

In my work with experiential learning, I noticed that people seemed to prefer and be most comfortable with different stages of the learning cycle. I coined the term “learning style” to describe these differences and developed the Learning Style Inventory, which has become a very popular tool for individuals to understand how they learn best. From my point of view, however, the most important idea is the learning cycle and the idea that it’s a process–That you become more effective at learning by managing your own learning process. This is the most powerful idea.

What do you wish more people would understand about intercultural learning?

For me, it is the idea of experiencing. I guess the big idea about experiential learning is that you have to experience to learn. Many times people don’t learn because they don’t allow themselves to experience. They have distractions and preoccupations and expectations that cause them to be trapped in their head telling themselves their own narrative. In addition they can actually create a social world that preserves their narrative. Expatriate managers, for example, often withdraw into a group of their countrymen that limits experiencing and learning about the host culture. Experiencing is a key part of the cycle of learning that has been overlooked. Some theorists have left out Experience altogether, while others confuse it with Action.

It is also important to realize the central role educators can take to help people go through the stages of the learning cycle. When transitioning from Experience to Reflection, an educator plays the role of Facilitator, for example. In the move from the Concrete realm to Reflexive, one needs to be facilitated. You need to draw people out, understand them and develop a relationship so that they feel comfortable saying and revealing their innermost thoughts and feelings. Abstraction requires a teaching and expert role, so that you can guide learners forward. The Action phase requires standards-setting and evaluating from the educator, so that you can say ‘you need to know this, and this, and this…’ The transition from Action to back to Experience needs coaching. These four educator roles are all necessary to take people through the learning cycle.

What inspired the updating to the Learning Style Inventory 4.0 this year?

It stemmed from feedback from users. Four styles didn’t adequately describe people’s styles. Some scored in the middle, so some styles were in between. It’s a result from years of experience with the instrument; we’ve given it a sharper resolution. In addition we have added a measure of learning flexibility to emphasize that learning styles are not fixed traits but dynamic states of learning that we all go through. We also changed the wording to be more understandable and user-friendly.

What would you suggest for people new to the ICL field to read as they get started?

A great article would be Using Experiential Learning Theory to Promote Student Learning and Development in Programs of Education Abroad, which I co-authored with Angela M. Passarelli. It was published in a brand new book that came out in June 2012 by Michael Vande Berg, along with Michael Paige and Kris Hemming Lou: Student Learning Abroad: What Our Students Are Learning, What They’re Not, and What We Can Do About It. Another interesting focus is “Deliberate Experiential Learning” that involves mindful management of one’s learning identity, learning relationships and deliberate practice.  There is a paper on this on our website www.learningfromexperience.com, as well as papers on mindfulness and experiential learning. You can deliberately choose to learn, and educators can help by making you aware of that.

What are the hot topics in ICL these days? And who do you consider to be producing the more intriguing thoughts that in turn advance your own contributions?

Great new theories have been produced by James Zull in his books The Art of Changing the Brain (2002) and From Brain to Mind (2011). He says concrete experiences come from sensory receptors in the brain, to the pre-temporal lobe, to the frontal lobe, then into the action region of the brain as the learning cycle progresses. The Student Learning Abroad book that I mentioned also has a lot of great articles in it that I would recommend.