6/5/2004 - AFS Gets an "A" for Quality

AFS cares about the quality of the services we provide to our exchange participants, their home and host families, the schools they attend, and the other non-governmental organizations that work with them.

AFS has a worldwide mandatory Customer Service Evaluation conducted each year by each AFS organization. AFS receives evaluations from thousands of its participants, host families, sending families, schools and community programs on their experiences and uses the results for continuous quality improvement. AFS Organizations also provide quality feedback to each other through the Partner Service Evaluation process in which all AFS organizations are assessed by each other over a two-year cycle. Partners use these results to improve program growth with quality and strengthen the overall educational impact.

AFS is proud that the 2003 Customer Service Evaluation results show that students and their families had a 90% satisfaction rating with AFS programs overall.

Additional evaluation activities have been planned for the YES program participants to gauge in even more detail the impact of these important exchanges. Special follow-up activities are also being planned for the students once they return. They will be invited to become involved in the AFS volunteer organizations in their home countries.

In the Photo: AFS students from Indonesia in the ASEAN Program